Flowers Woodford Returns, Refunds & Complaints Policy

Our Commitment: The Fresh Flowers Guarantee in Woodford

At Flowers Woodford, we strive to deliver only the freshest flowers to our valued customers throughout Woodford and the surrounding areas. As a trusted local florist serving households and businesses nearby, we stand by our Fresh Flowers Guarantee. If your order does not meet your expectations for freshness and quality, we are here to make things right promptly and professionally.

Damaged-On-Arrival Policy

Flowers are delicate by nature, but we do our utmost to ensure your chosen bouquet arrives in perfect condition. If, upon delivery, your flowers appear damaged or wilted, please reach out to us on the same day. To assist us in resolving the issue efficiently, we may ask for a photo of the damaged item and the packaging. This allows us to investigate, feed back to our couriers, and provide you with the most effective resolution as soon as possible.

Freshness Window

Your satisfaction is important to us. Our Fresh Flowers Guarantee covers a freshness window of five days from the date of delivery, provided the flowers have been cared for following our instructions. If your flowers fail to remain fresh during this period, let us know immediately. We believe every customer deserves lasting enjoyment from their flowers, and we will take swift action if our high standards are not met.

Refunds and Replacements

If you receive flowers that are damaged, wilted, or do not meet your expectations for freshness under our Fresh Flowers Guarantee, you have the option to request a replacement or a refund. Once we verify your claim, we will discuss the most suitable resolution with you. Whether you prefer a fresh replacement arrangement or a full or partial refund, we want your experience with Flowers Woodford to be positive and satisfying.

Returns Policy

Please note that due to the perishable nature of fresh flowers, we do not accept returns except in cases where they arrive damaged or not as described. Claims for freshness or quality issues should be made within the five-day freshness window to ensure eligibility for a refund or replacement. For non-perishable gift items, we will evaluate return requests on a case-by-case basis, aiming always to be fair and understanding.

How to Make a Complaint

If you are dissatisfied for any reason, we want to hear from you. To make a complaint, please contact us as soon as possible after delivery, providing details of your order and the issue encountered. Our team will acknowledge receipt of your complaint in a timely manner, conduct a full investigation, and update you on progress. We aim to resolve all complaints promptly, keeping your satisfaction as our top priority.

Our Local Promise

Flowers Woodford is proud to be your reliable, local Woodford florist. Our reputation is built upon trust within the community and a dedication to excellent customer service. We appreciate your support and always strive to deliver quality, accountability, and stunning fresh flowers, every time you order. If you have any concerns regarding your flowers, please don’t hesitate to let us know – your happiness is what matters most to us.