Customer Terms & Conditions for Flowers Woodford Online Flower Delivery

Introduction

Welcome to Flowers Woodford. We provide an outstanding online flower delivery service in Woodford and the surrounding areas. These Terms & Conditions govern your use of our online store and set out the contractual basis for purchasing flower arrangements and related products through our website. By accessing and placing orders via our online platform, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.

Please note that these Terms & Conditions are applicable to all customers residing in, or ordering for delivery to, Woodford and the surrounding areas.

Order Process

1. Product Selection: Customers can browse the Flowers Woodford online catalogue to select from our wide range of bouquets, arrangements, plants, and associated gifts. Product descriptions, prices, and images are provided for guidance. Please be aware that flowers are natural products, and certain varieties or colours may vary according to seasonal availability. Where substitutions are necessary, we aim to maintain the style, theme, and value of your chosen bouquet.

2. Order Placement: Orders are placed by adding desired products to your shopping basket and proceeding through the online checkout process. You will be required to provide necessary details, including recipient information, delivery address, preferred delivery date, and personal messages, if any. Please ensure that all information provided is accurate and complete.

3. Order Confirmation: Once your order is submitted and payment is completed, you will receive an automated confirmation message acknowledging receipt of your order. This notification confirms our acceptance of your order and the formation of a contract between you (the customer) and Flowers Woodford. We reserve the right to decline or amend orders, in which case you will be contacted promptly and a full refund provided where applicable.

4. Delivery Policy: flowers ordered through our website will be delivered to Woodford and the surrounding areas as specified during checkout. Standard and same-day delivery options may be available subject to product availability and order cut-off times. While we strive to meet all delivery timelines, Flowers Woodford cannot accept liability for delays beyond our reasonable control. If the recipient is unavailable at the time of delivery, our team will attempt to leave the flowers with a neighbour or in a safe location. A delivery note will be left, notifying the recipient of the attempted delivery. Responsibility for the products passes to the customer upon delivery at the designated address.

Payments

1. Pricing: All prices listed on the Flowers Woodford website are shown in Pounds Sterling (£), inclusive of VAT, unless otherwise stated. Delivery charges are displayed during the checkout process and may vary depending on the delivery address and delivery options selected.

2. Payment Methods: Payment must be made in full when placing an order. We accept a range of secure payment methods, including major credit and debit cards. Additional payment options may be made available from time to time. Payments are processed securely in accordance with applicable regulations and industry standards.

3. Payment Security: Flowers Woodford takes the security of your personal and payment information seriously. All transactions are encrypted and processed securely. We do not store complete payment card details on our servers. For more on data protection, please refer to our Privacy Policy.

Cancellations

1. Order Cancellation by Customer: Should you wish to cancel your order, please contact us as soon as possible. Cancellation requests must be made before your flowers are prepared or dispatched. Due to the perishable nature of our products, cancellations cannot generally be accepted once the order has entered the processing or delivery stage. Where eligible, any payment received for cancelled orders will be refunded in full using the original payment method.

2. Amending Orders: If you need to make changes to your order (such as updating delivery details or amending messages), please notify us promptly. While we will do our best to accommodate amendments, changes may not be possible if the order is already being processed or dispatched.

3. Order Cancellation by Flowers Woodford: In rare circumstances, Flowers Woodford reserves the right to cancel orders for reasons including, but not limited to, product unavailability, inability to fulfil the delivery address, or suspected fraudulent activity. In such cases, customers will be notified promptly and a full refund will be processed.

Returns and Refunds

1. Non-Perishable Items: Returns and refunds for non-perishable accessories or gifts are permitted in accordance with your statutory rights. Items must be returned unused and in a saleable condition (excluding delivery charges unless the item was faulty or incorrect).

2. Perishable Goods (Flowers and Plants): Due to the perishable nature of flowers and plants, returns for reasons other than damaged or incorrect items are not typically accepted. If your order arrives damaged, incomplete, or significantly different from what was ordered, please inform us within 24 hours of receipt. We may request photographs to assess the issue. Where a complaint is upheld, we will offer a replacement, partial refund, or full refund as appropriate.

3. Refund Procedure: All refunds are processed to the original payment method. The time taken for funds to appear in your account may depend on your payment provider’s policies.

Liability

1. Contractual Liability: Flowers Woodford’s total liability to you in respect of any claim or series of claims arising out of/or in connection with your use of the website and our flower delivery service shall be limited to the total value of the order in question, except where loss is caused by our negligence, fraud or other legal provision.

2. Exclusions: To the maximum extent permitted by law, Flowers Woodford shall not be liable for any indirect, consequential, or special loss or damage (including, but not limited to, loss of enjoyment, data, business, or goodwill) howsoever arising from the use of or inability to use our services.

3. Events Beyond Our Control: Flowers Woodford is not liable for delay or non-performance of our delivery or service obligations where such failure results from circumstances beyond our reasonable control. This includes but is not limited to extreme weather events, transport disruptions, strikes, or other force majeure events.

Customer Obligations

1. Accuracy of Information: It is your responsibility to ensure that all recipient and delivery information provided is accurate and complete. Flowers Woodford cannot be held responsible for delivery failures arising from incorrect or incomplete addresses or contact details.

2. Acceptance of Delivery: On delivery, the recipient should check the order promptly. Queries about quality or accuracy should be raised within 24 hours of delivery, accompanied by relevant information or images.

3. Legal Use: You agree not to use our website or products for unlawful purposes or in breach of any applicable regulations.

Intellectual Property

All content and materials on the Flowers Woodford website (including images, graphics, text, and branding) are the intellectual property of Flowers Woodford or our licensors and are protected by copyright and trademark laws. You are forbidden from copying, reproducing, or redistributing any content without our prior written consent.

Privacy and Data Protection

Flowers Woodford is committed to safeguarding your privacy. Information collected as part of the order process is used solely for fulfilling orders and will be managed in accordance with applicable UK data protection laws. For more details, please consult our Privacy Policy.

Governing Law & Jurisdiction

These Terms & Conditions – and any claims, disputes, or matters arising from them or relating to the use of our online flower delivery service – shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to the exclusive jurisdiction of the English courts.

Changes to These Terms

Flowers Woodford reserves the right to make changes to these Terms & Conditions at any time. Any revised terms will be posted on our website and will apply to orders placed after the effective date of the changes. It is your responsibility to review the terms periodically to stay informed of updates.

Contact and Customer Support

If you have any questions, concerns, or complaints about your experience with Flowers Woodford, ordering process, or these Terms & Conditions, please use the contact forms or online enquiry methods provided on our website. Our customer support team strives to ensure each online flower delivery to Woodford and surrounding areas meets our high standards of quality and care.

Entire Agreement

These Terms & Conditions, together with any other published policies and guidelines on the Flowers Woodford website, constitute the entire agreement between you and Flowers Woodford regarding the use of our services and supersede any prior arrangements, agreements, or representations, whether written or oral.

Severability

If any provision of these Terms & Conditions is found to be unlawful or unenforceable by a court of competent jurisdiction, that provision will be deemed removed, but the validity and enforceability of the remaining provisions shall not be affected.

Thank You

Thank you for choosing Flowers Woodford for your online flower delivery in Woodford and the surrounding areas. We are dedicated to providing you with the highest standard of customer satisfaction and look forward to delivering beautiful flowers on your behalf.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woodford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woodford.

For assistance with orders, returns or account queries, please fill out the Contact Us form.